Return & Refund Policy

At Novatas Shop, we are committed to providing products designed to help create a calmer, more comfortable sleep experience. We believe in the quality and effectiveness of our products and encourage customers to use them for a minimum of 14 days to fully experience the benefits before considering a return.

If, after this period, you are not satisfied with your purchase, you may request a return within our 60-day money-back guarantee. To begin the process, please contact us at contact@novatasshop.com.

Order Cancellations

Any changes or cancellations must be requested within 24 hours of placing your order. After this timeframe, orders may already be in processing and cannot be modified or canceled.

If your order is canceled within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money-Back Guarantee

We stand behind our products and invite you to try them for at least 14 days so you can experience their full benefits. If you are still not satisfied, you may return the product within 60 days of delivery.

Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, contact our support team by emailing contact@novatasshop.com. To help us process your request quickly, please include your order number or the name and email address used at checkout.

Damaged Items

We take great care in packaging our products to prevent damage during transit. An item is considered damaged if it arrives with a manufacturing defect or is physically broken. Minor cosmetic damage to packaging (such as dented boxes) does not qualify as product damage if the item itself is intact.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing contact@novatasshop.com and include clear photos of the damage. If approved, we will provide a replacement at no additional cost.

We do not offer refunds, replacements, or returns for items damaged due to misuse, normal wear and tear, or improper handling.

Shipping & Delivery

While we make every effort to deliver orders promptly, Novatas Shop is not responsible for delays caused by carriers, customs, or circumstances outside our control. For delivery issues, customers are encouraged to contact the shipping carrier directly.

We are not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.

Incorrect Shipping Address

Customers are responsible for ensuring that their shipping address is accurate at checkout. If an incorrect address is provided and we are not notified within 24 hours of placing the order, we cannot offer a replacement or refund.

Policy Updates

Novatas Shop reserves the right to update or modify this Return & Refund Policy at any time. Customers are encouraged to review the most current version before purchasing. By completing a purchase and using our products, you agree to the terms outlined in this policy.