Shipping Information

At Novatas Shop, we’re happy to offer FREE shipping on all orders. Our goal is to make your shopping experience smooth, transparent, and stress-free from checkout to delivery.

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is officially in transit.

During peak seasons or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Estimated delivery times begin after your order has been dispatched and may vary depending on your location and local carrier conditions.

Typical delivery estimates are as follows:

• 🇺🇸 United States: 5–10 business days

• 🌍 International Orders: 7–15 business days

Please note that delivery times are estimates, not guarantees. During peak periods, holidays, or international shipments, carriers may experience delays or limited tracking updates outside of our control. International orders may also be subject to customs delays, which can extend delivery times.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that all shipping details are accurate and complete at checkout. Incomplete or incorrect information may result in processing delays or order cancellation.

If our system detects a potential address issue, our support team will contact you via email within 3 business days to verify your shipping details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.

If you notice an error in your shipping information, please email us at contact@novatasshop.com within 24 hours of placing your order. While we’ll do our best to help, changes cannot be guaranteed once processing has begun.

Delayed Delivery

At Novatas Shop, we understand how important timely delivery is and we work hard to ship orders as quickly as possible. However, delays may occasionally occur due to factors beyond our control, such as carrier disruptions, severe weather, customs inspections, or transportation issues.

In rare cases, delays may also occur due to address verification, payment processing, or inventory availability. If this happens, we will notify you as soon as possible with an update.

While we cannot guarantee exact delivery dates, we will always do our best to keep you informed and assist wherever possible.

Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, responsibility for delivery rests with the courier. If your package is marked as delivered but cannot be located, or if it appears lost in transit, please contact us at contact@novatasshop.com and we’ll do our best to assist.

We recommend also contacting the shipping carrier directly to file a claim, as they may require additional information. In certain situations, we may offer a replacement depending on the circumstances.

Please note that Novatas Shop is not responsible for lost or stolen packages, and such cases fall outside of our refund policy. If advised by the carrier, filing a police report may be necessary.

Shipping Policy Updates

Novatas Shop reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review the most recent version before placing an order.

By purchasing and using Novatas Shop products, you agree to the terms outlined in this Shipping Policy, including any future updates.

If you have any questions about shipping, feel free to reach out to us at contact@novatasshop.com — we’re always happy to help.